E-Commerce Specialist


E-Commerce Specialist

Department: E-Commerce Sales

Reports to: Director E-Commerce Sales

Mission Statement:

We share our passion for the seasonal activities of the outdoor rural lifestyle through our home-grown expertise in the products and tools we design, manufacture, and sell. Through the values of resourcefulness, hard-work, and respect we develop long-term personal relationships and strategic business partnerships throughout the global community.

Job Summary:

E-Commerce is a very important part of Ardisam’s overall sales strategy. This includes selling to e-commerce retailers, brick and mortar retail sites, and direct to consumer. The E-Commerce Specialist will assist in managing the entire process including item set-up, content management, order entry, shipping confirmation, and post-sale support. Much of this work is done inside our customer web portals (Ex. Amazon Vendor Central, Amazon Seller Central, Home Depot IDM, Wal-Mart Retail Link) or through third party portals (Ex. SPS, Commerce Hub, EdgeNet).

Job Duties:

- Gather product specifications and images from multiple Ardisam sources to set-up new (and update existing) products in our customer web portals.

- Communicate our inventory levels to customers to maximize sales and minimize order rejections.

- Take the orders received from multiple different customers and enter them into Ardisam’s ERP (Sage).

- Provide tracking information to the customers who require it.

- Respond to order inquiries from end users who purchased directly from Ardisam through our customers’ marketplaces.

- Identify and respond to end user reviews on our customer sites that require follow up service.

Qualifications and Skills:

- Analytical mindset – Questioning why things are the way they are and digging in to find answers

- Advanced Microsoft Excel skills – Sifting through customer data to identify opportunities

- Understands the E-Commerce marketplace – Knows the difference between 1st Party, 3rd Party, and Direct to Consumer selling.

- Amazon experience preferred

Education: Some college desired.

Benefits: Health Insurance, Dental Insurance, Vision Insurance, Group Term Life Insurance, Long Term Disability, Personal Time Off, Paid Holidays, 401K Plan w/Company match, Flexible Spending Accounts (Dependent), Health Savings Account with employer contributions.

Compensation: Salaried Position

Duration of Employment: Full Time

Physical Requirements: None

Work Days: Monday – Friday

Hours / Day: 8

Work Shift: First Shift

Travel: 10% Travel is required

To Apply:   Click to Apply

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All weights, specifications and features are approximate and are subject to change without notice. Due to continuous product improvements, product images may not be exact. Warning labels in some product images may have been removed for photography purposes only. Props shown in photos not included. Some assembly may be required.

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